Billing & Technical Support
Last updated:
How to Reach DocBrancher Support
For assisted publishing pilot scheduling, workspace entitlement recovery, subscription cancellation, or refund requests:
- Self-Serve Billing Management: Every Lemon Squeezy order receipt email includes a direct Manage Subscription / Billing Portal link for instant card updates, invoices, and cancellation.
- On-Site Support & Pilot Intake: Submit your work email, repository coordinate, and reference ID (
dbr_req_...) via the DocBrancher Pilot & Support Intake Form on our overview page. Every request is persisted with a verifiable reference ID. - Guest Checkout Claim Recovery: If you completed checkout from the public landing page before creating a workspace account, sign in or register on the Interactive Workbench with the same email address used at checkout to claim your paid entitlement automatically.
Response SLA
Billing, refund, and assisted pilot onboarding inquiries are reviewed within 1 business day.